BlogCustomer ExperienceEmotionsText AnalyticsVoice of Customer January 12, 2021 Customer Experience Collaboration and Case Management – Made Simple Customer Experience Collaboration and Case Management - Made Simple Complex case management – handled simply.… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics December 1, 2020 Cultivating a customer-centric culture with Decooda Impact Analysis Cultivating a customer-centric culture with Decooda Impact Analysis One of the biggest challenges companies face… Julie Johnson Love0
BlogCustomer ExperienceEmotionsMarketingSurvey DesignSurveysText Analytics October 20, 2020 Getting the best insights hinges upon asking the best questions Getting the best insights hinges upon asking the best questions Decooda accurately detects how customers… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics August 12, 2020 New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ physical and mental health New research reveals brands need to understand the emotional impact of the COVID 19 crisis… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics August 12, 2020 New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ financial well-being New research reveals brands need to understand the emotional impact of the COVID 19 crisis… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics August 12, 2020 New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers New research reveals brands need to understand the emotional impact of the COVID 19 crisis… Julie Johnson Love0
Press Release June 16, 2020 Decooda’s CX Workout Software Ranked as a Leader in Customer Journey Mapping Platforms Evaluation by an Independent Research Firm Decooda's CX Workout Software Ranked as a Leader in Customer Journey Mapping Platforms Evaluation by… Julie Johnson Love0
Press Release October 8, 2018 Decooda Upgrades Market Research team with veteran, Kirsten Zapiec Decooda Upgrades Market Research team with veteran, Kirsten Zapiec Atlanta, GA (October 8, 2018) Decooda,… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSSurveys May 3, 2018 What HR could learn from Customer Experience: A people insight and analytics approach What HR could learn from Customer Experience: A people insight and analytics approach Guest Post… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsMarketingText AnalyticsVoice of Customer April 23, 2018 Is “Agile” the Key to Customer Experience Success? Guest Post by Amanda Forshew, Customer Alignment In theory, an agile approach should be perfect… Julie Johnson Love0