March 25, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
March 18, 2020
A New Normal
A New Normal My inbox is filled with emails telling me what companies are doing…
February 27, 2020
Decooda International Inc. Acquires CX Workout Platform
Decooda International Inc. Acquires CX Workout Platform Atlanta, GA (February 27, 2020) Decooda International, Inc.,…
February 4, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
June 4, 2019
Customer Experience Fuels Innovation
Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation?…
January 31, 2018
2018: The Year of the Six E’s
Guest post by: Amanda Forshew, Managing Partner, Customer Alignment Will we see something new for…
January 11, 2018
Make 2018 the year that you simplify your CX strategy with Decooda
Is your CX survey diminishing the perception of your brand and still not giving you…
December 4, 2017
Join the Movement: Stop Surveys that Suck
Join the Movement: Stop Surveys that Suck The recent Forrester CX Index study shows CX…
