We Deliver Why

Decooda’s consulting services align to our product lines to provide flexibility in mixing and matching solutions based on a client’s individual requirements.

Whether delivered directly by our consulting staff or from a certified partner through the CX Connect Network, Decooda’s professional services are designed to ensure the success of our customers as they garner the greatest value out of our products and services.

Professional Services

Understand where your organization stands toward best practice across key dimensions

This in-depth assessment tool provides our client and the Decooda implementation team with valuable insight into the current level of CX maturity before launching a project. The assessment is completed by senior leaders, mid-level manager and frontline employees to give an enterprise-wide view of the organization’s level of maturity across 9 best practice dimensions and 3 stages of maturity: Emerging Capability; Gaining Traction; Sustain and Innovate.

Uncover the deeper emotional and cognitive outcomes your customers are having with your brand

Simultaneous to conducting the CX I.Q. Maturity Model, our team will work with our client to develop a benchmark survey using our Imaginative Question and send to a statistically significant sample of customers to understand their current performance in the eyes of their customers. An initial Impact Analysis will be generated to isolate early wins and determine the ideal way to configure the CX I.Q. or CX Workout/AI solutions.

Invest in a cognitive intelligence machine that will provide exact specificity into your greatest opportunities and strengths

Both CX I.Q. and CX Workout AI Enterprise require development of a Classifier Model to generate the Impact Analysis and Priority Matrices respectively. This 3 to 5-day consulting engagement assigns a Decooda consultant to work with our client to design and test the ideal Model and Topic Classifiers for each data collection channel to ensure accurate and comprehensive analysis and reporting.

Work with us to build a plan that sets up long term success

Whether delivered directly by our consulting staff or from a certified partner through the CX Connect Network, Decooda’s professional services are designed to ensure the success of our customers as they garner the greatest value out of our products and services.

These configuration topics include but are not limited to:

  • System user access permission levels
  • Setting toxicity parameters
  • Developing relationship and transaction surveys
  • Design of all data to be collected by the Decooda Integration Hub
  • Design of reporting hierarchy management
  • Loading of previous data to ensure baseline comparisons going forward
  • Task channel automation settings
  • Competitor analysis for real-time chat streaming
  • Employee Feedback (eNPS) and Organization Performance (iNPS)
  • Training for system users
  • Communications and rollout planning
  • Internal NPS
Engage key stakeholders in a new conversation on what truly matters to customers

CX Workout represents the industry’s first AI-driven journey management solution. There are three services associated with launching CX Workout for a client:

These configuration topics include but are not limited to:

  • CX Workout System Orientation: This 2-hour virtual training session helps new administrators learn the basics of launching and managing journey mapping projects.
  • Introduction to Journey Mapping: This 3-hour virtual training session introduces key stakeholder in the client organization to journey mapping and how it can be used to drive significant innovation.
  • Journey Mapping Workshop: During this 1-day, classroom-based session (some attendees may attend virtually) the Decooda facilitator works with a team to build a detailed customer journey map.
  • CX Workout Design Session: During this 1 or 2-day classroom session the Decooda facilitators apply CX Workout Design principles to driving innovation in the current customer experience and develop a series of potential improvements to test with customers.
Go deeper with “industrial strength” research tools that drive greater insight and quantitative validation

Either independently, or building off the CX Workout Design Session, we offer three additional services:

These configuration topics include but are not limited to:

  • CX Workout Discussion Boards: Either 1-week or 1-month Discussion Boards that can be launched directly from a CX Workout Mission to engage a group of customers to discuss a variety of topics asynchronously using their computers or mobile devices.
  • CX Workout Video Chat Interviews or Focus Groups: Moderated interview or focus group research provide our clients with powerful insight either one-on-one or with up to 8 attendees participating in live qualitative research.
  • CX Workout Quantitative Focus Groups: This innovative capability allows us to invite literally hundreds of customers to participate in an online focus group and over 45 minutes to an hour, test, validate and improve any concept or test question using machine learning to obtain the rank order perception of the group. Far more than simple polling, this technology applies Natural Language Processing to harness the power of the group to consider, discuss and improve any idea in real time.
Apply commonsense AI to reduce call volume, decrease call handle time and improve first call resolution

Decooda’s innovative CORE AI engine applied to call center solutions represent a breakthrough in both technology and business model design. To implement Decooda’s call center solutions, our consulting team works with our client to:

These configuration topics include but are not limited to:

  • Scope the breadth and depth of the engagement
  • Define the data sources and client technology stack to include as part of the solution configuration
  • Design and launch our processes of discovery and training to build a digital bot strategy that aligns with the organization’s overall client experience goals.

Analytics and Research Services Core Competencies

Emotion & Cognitive Text Analytics
Key Drivers & Impact Analytics
Analytics Studies & Experiments
Custom Analytics
Segmentation Analysis
Data Exports
Dynamic Variable Weighting
National & Cyber Security
Deep Learning
Artificial Intelligence
Automated Journey Mapping
Custom Reporting

Get Started with Decooda’s Professional Services.

Every customer’s state of mind in real-time with Decooda