We let your customers get real with you,
so you can get real with them.

Experience is Everything

We know what it takes to turn insights into outcomes. Decooda has partnered with Intellishop to help companies understand how shoppers think and feel about their brands.

Intellishop sends Secret Shoppers to your location, website or call center. In addition to the standard check points, we ask them to create a video and tell us how the experience made them feel. We listen for what is important, not just what is frequent, to better understand the perception of your brand and how it influences customer experience. Then we help you turn those insights into outcomes.


How It Works

  • Better feedback
  • Actionable insights
  • Faster time to understanding and value
  • A Less expensive alternative
  • Real People – Go beyond the check lists to understand the human shopping experience.
  • Real Stories – Actively listen to and watch people tell stories about their experience.
  • Real Emotions – Reveal the emotions that impact your customers’ future behavior.
  • Real Actions – Prioritize granular, nuanced actions that turn insights into outcomes.
  • Revealing the human side of the Mystery Shopper. 
  • Going beyond check lists and rating scales to truly understand how shoppers experience your brand.
  • Listening to shoppers describe their experience links the things that matter to their emotions, feelings and states of mind.

Across any channel: Physical Location, Web/Digital, Call Center

  • Overall Experience
  • Product
  • Service
  • Location
  • Compliance
  • Innovation

The Experience Assessment creates a holistic view of the shopper experience.

  • Monitors what happens at every touchpoint in your customer’s journey. 
  • Listens to your customers describe their experiences. 
  • Reveals your customers’ emotions and states of mind. 
  • Prioritizes actions to turn insights into outcomes. 
  • Curates video show reels of your customer’s stories. 
  • Project and subscriptions are available.

Real Easy. Real Fast. Real Value.

We can be up and running in less than two weeks, with results in just 3 to 4 weeks.

Start understanding The Why of Things. Launch your Experience Assessment today and turn insights into outcomes.

is Everything.