We know what it takes to turn insights into outcomes. Decooda has partnered with Intellishop to help companies understand how shoppers think and feel about their brands.
Intellishop sends Secret Shoppers to your location, website or call center. In addition to the standard check points, we ask them to create a video and tell us how the experience made them feel. We listen for what is important, not just what is frequent, to better understand the perception of your brand and how it influences customer experience. Then we help you turn those insights into outcomes.