The future of how to measure, predict and personalize the experience of your customers is here.
While most CX solutions still rely on customer satisfaction or NPS surveys, basic text analytics and statistical driver models using a narrow set of data that may or may not accurately reflect the customer’s true state of mind, CX I.Q. does so much more.
Go Beyond Basic with Decooda CX I.Q.
CX I.Q. Has All the Tools You Need
CX I.Q. Delivers
Increase the detail and accuracy of respondents with the Imaginative Question.
Understand the “Why of Things” behind customer behavior with Decooda’s CORE Cognitive Intelligence Machine.
Separate what people say from how they really feel to understand those outward-facing behaviors and practices creating detractors and churn.
Collaborate across the enterprise to efficiently act on customer-generated issues and apply precise network analysis tools to understand the efficiency and effectiveness of organization processes.