December 22, 2020
2020: The Year of Gratitude?
When was the last time your Customer Experience program told you something you didn’t already…
August 25, 2020
NPS: A Ton Of Simplicity And An Ounce Of Usability
Instead of relying on a rough score like NPS or frequency of comments, you can…
August 18, 2020
Why Traditional CX Programs Earn Low Scores From Their Clients
Under performing CX programs have three distinct root causes. Decooda provides the solution.
June 3, 2020
Cognitive Text Analytics
Next generation insights that will help you know exactly what to do next.
June 3, 2020
Consumer Behavior: The Affect-Cognition Link
Unlike any other analytics platform, Decooda’s proprietary big-data platform is capable of delivering actionable insights…
June 3, 2020
Reducing Churn In The Commercial Payments Industry
Understanding how your customers feel, and why, is essential for creating deep and satisfying brand…