DocumentsWhite Paper December 22, 2020 2020: The Year of Gratitude? When was the last time your Customer Experience program told you something you didn’t already… Alexander Doak Love0
DocumentsWhite Paper August 25, 2020 NPS: A Ton Of Simplicity And An Ounce Of Usability Instead of relying on a rough score like NPS or frequency of comments, you can… Jeremy Thompson Love0
DocumentsWhite Paper August 18, 2020 Why Traditional CX Programs Earn Low Scores From Their Clients Under performing CX programs have three distinct root causes. Decooda provides the solution. Jeremy Thompson Love0
DocumentsWhite Paper June 3, 2020 Cognitive Text Analytics Next generation insights that will help you know exactly what to do next. Jeremy Thompson Love0
DocumentsWhite Paper June 3, 2020 Consumer Behavior: The Affect-Cognition Link Unlike any other analytics platform, Decooda’s proprietary big-data platform is capable of delivering actionable insights… Jeremy Thompson Love0
DocumentsWhite Paper June 3, 2020 Revealing The Unfiltered VOC With 1 Imaginative Question The best research questions challenge individuals to gain a new perspective on relevant issues and… Jeremy Thompson Love0
DocumentsWhite Paper June 3, 2020 The Power Of The True Unfiltered Voice Of The Customer When was the last time your Customer Experience program told you something you didn’t already… Jeremy Thompson Love0
DocumentsWhite Paper June 3, 2020 Reducing Churn In The Commercial Payments Industry Understanding how your customers feel, and why, is essential for creating deep and satisfying brand… Jeremy Thompson Love0