January 12, 2021
Customer Experience Collaboration and Case Management – Made Simple
Customer Experience Collaboration and Case Management - Made Simple Complex case management – handled simply.…
January 6, 2021
2020: The Year of Gratitude?
By: Kirsten Zapiec – Chief Insights Strategist at Decooda The goal of every brand is…
November 17, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
November 3, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
October 27, 2020
Reducing Churn in the Commercial Payments Industry
Reducing Churn in the Commercial Payments Industry The Leaky Bucket Even companies with incredibly impressive…
September 29, 2020
What we Ask (and What it Means)
What we Ask (and What it Means) Simon Sinek taught us all the value of…
June 4, 2019
Customer Experience Fuels Innovation
Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation?…
June 27, 2018
What is Your Organization’s Customer Cause?
What is Your Organization’s Customer Cause? Guest Post By: Amanda Forshew What’s a customer cause?…
April 23, 2018
Is “Agile” the Key to Customer Experience Success?
Guest Post by Amanda Forshew, Customer Alignment In theory, an agile approach should be perfect…
January 31, 2018
2018: The Year of the Six E’s
Guest post by: Amanda Forshew, Managing Partner, Customer Alignment Will we see something new for…