September 29, 2020
What we Ask (and What it Means)
What we Ask (and What it Means) Simon Sinek taught us all the value of…
August 25, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
August 18, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
March 11, 2020
Reducing Churn in the Commercial Payments Industry
Reducing Churn in the Commercial Payments Industry The Leaky Bucket Even companies with incredibly impressive…
June 4, 2019
Customer Experience Fuels Innovation
Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation?…
June 27, 2018
What is Your Organization’s Customer Cause?
What is Your Organization’s Customer Cause? Guest Post By: Amanda Forshew What’s a customer cause?…
April 23, 2018
Is “Agile” the Key to Customer Experience Success?
Guest Post by Amanda Forshew, Customer Alignment In theory, an agile approach should be perfect…
January 31, 2018
2018: The Year of the Six E’s
Guest post by: Amanda Forshew, Managing Partner, Customer Alignment Will we see something new for…
January 11, 2018
Make 2018 the year that you simplify your CX strategy with Decooda
Is your CX survey diminishing the perception of your brand and still not giving you…
December 4, 2017
Join the Movement: Stop Surveys that Suck
Join the Movement: Stop Surveys that Suck The recent Forrester CX Index study shows CX…
