BlogCustomer ExperienceEmotionsText AnalyticsVoice of Customer January 12, 2021 Customer Experience Collaboration and Case Management – Made Simple Customer Experience Collaboration and Case Management - Made Simple Complex case management – handled simply.… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisNPSSurvey DesignSurveysText AnalyticsVoice of Customer January 6, 2021 2020: The Year of Gratitude? By: Kirsten Zapiec – Chief Insights Strategist at Decooda The goal of every brand is… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisNPSSurvey DesignSurveysText AnalyticsVoice of Customer November 17, 2020 NPS: A Ton of Simplicity and an Ounce of Usability Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsImpact AnalysisNPSText AnalyticsVoice of Customer November 3, 2020 Why Traditional CX Programs Earn Low Scores from Their Clients Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have… Julie Johnson Love0
BlogCustomer ExperienceEmotionsNPSSurveysVoice of Customer October 27, 2020 Reducing Churn in the Commercial Payments Industry Reducing Churn in the Commercial Payments Industry The Leaky Bucket Even companies with incredibly impressive… Julie Johnson Love0
BlogCustomer ExperienceEmotionsVoice of Customer September 29, 2020 What we Ask (and What it Means) What we Ask (and What it Means) Simon Sinek taught us all the value of… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsImpact AnalysisPartnershipVoice of Customer June 4, 2019 Customer Experience Fuels Innovation Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation?… Julie Johnson Love0
BlogCustomer ExperienceEmotionsNPSVoice of Customer June 27, 2018 What is Your Organization’s Customer Cause? What is Your Organization’s Customer Cause? Guest Post By: Amanda Forshew What’s a customer cause?… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsMarketingText AnalyticsVoice of Customer April 23, 2018 Is “Agile” the Key to Customer Experience Success? Guest Post by Amanda Forshew, Customer Alignment In theory, an agile approach should be perfect… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsNPSText AnalyticsVoice of Customer January 31, 2018 2018: The Year of the Six E’s Guest post by: Amanda Forshew, Managing Partner, Customer Alignment Will we see something new for… Julie Johnson Love0