BlogCustomer ExperienceEmotionsText AnalyticsVoice of Customer January 12, 2021 Customer Experience Collaboration and Case Management – Made Simple Customer Experience Collaboration and Case Management - Made Simple Complex case management – handled simply.… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisNPSSurvey DesignSurveysText AnalyticsVoice of Customer January 6, 2021 2020: The Year of Gratitude? By: Kirsten Zapiec – Chief Insights Strategist at Decooda The goal of every brand is… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics December 1, 2020 Cultivating a customer-centric culture with Decooda Impact Analysis Cultivating a customer-centric culture with Decooda Impact Analysis One of the biggest challenges companies face… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisNPSSurvey DesignSurveysText AnalyticsVoice of Customer November 17, 2020 NPS: A Ton of Simplicity and an Ounce of Usability Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsImpact AnalysisNPSText AnalyticsVoice of Customer November 3, 2020 Why Traditional CX Programs Earn Low Scores from Their Clients Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have… Julie Johnson Love0
BlogCustomer ExperienceEmotionsMarketingSurvey DesignSurveysText Analytics October 20, 2020 Getting the best insights hinges upon asking the best questions Getting the best insights hinges upon asking the best questions Decooda accurately detects how customers… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics August 12, 2020 New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ physical and mental health New research reveals brands need to understand the emotional impact of the COVID 19 crisis… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics August 12, 2020 New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ financial well-being New research reveals brands need to understand the emotional impact of the COVID 19 crisis… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics August 12, 2020 New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers New research reveals brands need to understand the emotional impact of the COVID 19 crisis… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsMarketingText AnalyticsVoice of Customer April 23, 2018 Is “Agile” the Key to Customer Experience Success? Guest Post by Amanda Forshew, Customer Alignment In theory, an agile approach should be perfect… Julie Johnson Love0