March 25, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
February 4, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
April 23, 2018
Is “Agile” the Key to Customer Experience Success?
Guest Post by Amanda Forshew, Customer Alignment In theory, an agile approach should be perfect…
January 31, 2018
2018: The Year of the Six E’s
Guest post by: Amanda Forshew, Managing Partner, Customer Alignment Will we see something new for…
January 11, 2018
Make 2018 the year that you simplify your CX strategy with Decooda
Is your CX survey diminishing the perception of your brand and still not giving you…
November 30, 2017
Customer Experience: Make it simple, make it better.
When you know exactly what motivates your customers' behavior - you know what to focus…
November 8, 2017
Open-source in the world of data breaches
Open-source in the world of data breaches Charlie Wardell, Decooda CTO There are a…
October 30, 2017
CX Complacency due to lack of major, visible crisis
CX Complacency due to lack of major, visible crisis Guest Blog: Annette Franz, CCXP When…
