January 6, 2021
2020: The Year of Gratitude?
By: Kirsten Zapiec – Chief Insights Strategist at Decooda The goal of every brand is…
November 17, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
October 27, 2020
Reducing Churn in the Commercial Payments Industry
Reducing Churn in the Commercial Payments Industry The Leaky Bucket Even companies with incredibly impressive…
October 20, 2020
Getting the best insights hinges upon asking the best questions
Getting the best insights hinges upon asking the best questions Decooda accurately detects how customers…
January 11, 2018
Make 2018 the year that you simplify your CX strategy with Decooda
Is your CX survey diminishing the perception of your brand and still not giving you…
December 4, 2017
Join the Movement: Stop Surveys that Suck
Join the Movement: Stop Surveys that Suck The recent Forrester CX Index study shows CX…
October 12, 2017
Improving the Survey Respondent Experience
Improving the Survey Respondent Experience Guest Blog Post By: Annette Franz, CCXP There's a…
October 6, 2017
Removing the barriers to effective customer experience analysis
Removing the barriers to effective customer experience analysis With a direct link clearly established between…
September 27, 2017
Do You Employ Actionability Thinking in Survey Design?
Do You Employ Actionability Thinking in Survey Design? Guest Blog Post by Annette Franz, CCXP…