BlogCustomer ExperienceEmotionsImpact AnalysisNPSSurvey DesignSurveysText AnalyticsVoice of Customer January 6, 2021 2020: The Year of Gratitude? By: Kirsten Zapiec – Chief Insights Strategist at Decooda The goal of every brand is… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisNPSSurvey DesignSurveysText AnalyticsVoice of Customer November 17, 2020 NPS: A Ton of Simplicity and an Ounce of Usability Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives… Julie Johnson Love0
BlogCustomer ExperienceEmotionsMarketingSurvey DesignSurveysText Analytics October 20, 2020 Getting the best insights hinges upon asking the best questions Getting the best insights hinges upon asking the best questions Decooda accurately detects how customers… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsMarketingNPSSurvey DesignSurveysText AnalyticsVideoVoice of Customer January 11, 2018 Make 2018 the year that you simplify your CX strategy with Decooda Is your CX survey diminishing the perception of your brand and still not giving you… Julie Johnson Love0
BlogMarketingSurvey DesignSurveysVideoVoice of Customer December 4, 2017 Join the Movement: Stop Surveys that Suck Join the Movement: Stop Surveys that Suck The recent Forrester CX Index study shows CX… Julie Johnson Love0
BlogCustomer ExperienceEmotionsMarketingNPSSurvey DesignSurveysVoice of Customer October 12, 2017 Improving the Survey Respondent Experience Improving the Survey Respondent Experience Guest Blog Post By: Annette Franz, CCXP There's a… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategySurvey DesignSurveysVoice of Customer September 27, 2017 Do You Employ Actionability Thinking in Survey Design? Do You Employ Actionability Thinking in Survey Design? Guest Blog Post by Annette Franz, CCXP… Julie Johnson Love0