March 25, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
March 11, 2020
Reducing Churn in the Commercial Payments Industry
Reducing Churn in the Commercial Payments Industry The Leaky Bucket Even companies with incredibly impressive…
February 4, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
June 27, 2018
What is Your Organization’s Customer Cause?
What is Your Organization’s Customer Cause? Guest Post By: Amanda Forshew What’s a customer cause?…
January 31, 2018
2018: The Year of the Six E’s
Guest post by: Amanda Forshew, Managing Partner, Customer Alignment Will we see something new for…
January 11, 2018
Make 2018 the year that you simplify your CX strategy with Decooda
Is your CX survey diminishing the perception of your brand and still not giving you…
October 30, 2017
CX Complacency due to lack of major, visible crisis
CX Complacency due to lack of major, visible crisis Guest Blog: Annette Franz, CCXP When…
