September 10, 2020
Cultivating a customer-centric culture with Decooda Impact Analysis
Cultivating a customer-centric culture with Decooda Impact Analysis One of the biggest challenges companies face…
August 25, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
August 18, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
August 12, 2020
New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ physical and mental health
New research reveals brands need to understand the emotional impact of the COVID 19 crisis…
August 12, 2020
New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ financial well-being
New research reveals brands need to understand the emotional impact of the COVID 19 crisis…
August 12, 2020
New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers
New research reveals brands need to understand the emotional impact of the COVID 19 crisis…
March 11, 2020
Reducing Churn in the Commercial Payments Industry
Reducing Churn in the Commercial Payments Industry The Leaky Bucket Even companies with incredibly impressive…
June 27, 2018
What is Your Organization’s Customer Cause?
What is Your Organization’s Customer Cause? Guest Post By: Amanda Forshew What’s a customer cause?…
January 31, 2018
2018: The Year of the Six E’s
Guest post by: Amanda Forshew, Managing Partner, Customer Alignment Will we see something new for…
