September 15, 2020
The OODA Loop: How to turn uncertainty into opportunity
The OODA Loop: How to turn uncertainty into opportunity As the world moves faster and…
April 23, 2018
Is “Agile” the Key to Customer Experience Success?
Guest Post by Amanda Forshew, Customer Alignment In theory, an agile approach should be perfect…
January 11, 2018
Make 2018 the year that you simplify your CX strategy with Decooda
Is your CX survey diminishing the perception of your brand and still not giving you…
December 4, 2017
Join the Movement: Stop Surveys that Suck
Join the Movement: Stop Surveys that Suck The recent Forrester CX Index study shows CX…
October 12, 2017
Improving the Survey Respondent Experience
Improving the Survey Respondent Experience Guest Blog Post By: Annette Franz, CCXP There's a…
August 14, 2017
Artificial Intelligence isn’t what it’s all cracked up to be
Artificial Intelligence isn’t what it’s all cracked up to be In the world of analytics…
