March 25, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
February 4, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
June 4, 2019
Customer Experience Fuels Innovation
Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation?…
November 30, 2017
Customer Experience: Make it simple, make it better.
When you know exactly what motivates your customers' behavior - you know what to focus…
October 30, 2017
CX Complacency due to lack of major, visible crisis
CX Complacency due to lack of major, visible crisis Guest Blog: Annette Franz, CCXP When…
