BlogCustomer ExperienceEmotionsImpact AnalysisNPSSurvey DesignSurveysText AnalyticsVoice of Customer January 6, 2021 2020: The Year of Gratitude? By: Kirsten Zapiec – Chief Insights Strategist at Decooda The goal of every brand is… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics December 1, 2020 Cultivating a customer-centric culture with Decooda Impact Analysis Cultivating a customer-centric culture with Decooda Impact Analysis One of the biggest challenges companies face… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisNPSSurvey DesignSurveysText AnalyticsVoice of Customer November 17, 2020 NPS: A Ton of Simplicity and an Ounce of Usability Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsImpact AnalysisNPSText AnalyticsVoice of Customer November 3, 2020 Why Traditional CX Programs Earn Low Scores from Their Clients Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics August 12, 2020 New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ physical and mental health New research reveals brands need to understand the emotional impact of the COVID 19 crisis… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics August 12, 2020 New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ financial well-being New research reveals brands need to understand the emotional impact of the COVID 19 crisis… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSText Analytics August 12, 2020 New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers New research reveals brands need to understand the emotional impact of the COVID 19 crisis… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsImpact AnalysisPartnershipVoice of Customer June 4, 2019 Customer Experience Fuels Innovation Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation?… Julie Johnson Love0
BlogCustomer ExperienceEmotionsImpact AnalysisImpact ScoreNPSSurveys May 3, 2018 What HR could learn from Customer Experience: A people insight and analytics approach What HR could learn from Customer Experience: A people insight and analytics approach Guest Post… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyImpact AnalysisImpact ScoreText AnalyticsVideo November 30, 2017 Customer Experience: Make it simple, make it better. When you know exactly what motivates your customers' behavior - you know what to focus… Julie Johnson Love0