January 12, 2021
Customer Experience Collaboration and Case Management – Made Simple
Customer Experience Collaboration and Case Management - Made Simple Complex case management – handled simply.…
January 6, 2021
2020: The Year of Gratitude?
By: Kirsten Zapiec – Chief Insights Strategist at Decooda The goal of every brand is…
December 1, 2020
Cultivating a customer-centric culture with Decooda Impact Analysis
Cultivating a customer-centric culture with Decooda Impact Analysis One of the biggest challenges companies face…
November 17, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
November 3, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
October 27, 2020
Reducing Churn in the Commercial Payments Industry
Reducing Churn in the Commercial Payments Industry The Leaky Bucket Even companies with incredibly impressive…
October 20, 2020
Getting the best insights hinges upon asking the best questions
Getting the best insights hinges upon asking the best questions Decooda accurately detects how customers…
September 29, 2020
What we Ask (and What it Means)
What we Ask (and What it Means) Simon Sinek taught us all the value of…
August 12, 2020
New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ physical and mental health
New research reveals brands need to understand the emotional impact of the COVID 19 crisis…
August 12, 2020
New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ financial well-being
New research reveals brands need to understand the emotional impact of the COVID 19 crisis…