April 15, 2020
What we Ask (and What it Means)
What we Ask (and What it Means) Simon Sinek taught us all the value of…
March 25, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
March 18, 2020
A New Normal
A New Normal My inbox is filled with emails telling me what companies are doing…
March 11, 2020
Reducing Churn in the Commercial Payments Industry
Reducing Churn in the Commercial Payments Industry The Leaky Bucket Even companies with incredibly impressive…
February 27, 2020
Decooda International Inc. Acquires CX Workout Platform
Decooda International Inc. Acquires CX Workout Platform Atlanta, GA (February 27, 2020) Decooda International, Inc.,…
February 4, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
December 4, 2019
Why Every Business Leader Needs to Experience How a Customer Feels
Why Every Business Leader Needs to Experience How a Customer Feels Guest Post By: Amanda…
June 4, 2019
Customer Experience Fuels Innovation
Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation?…
