October 20, 2020
Getting the best insights hinges upon asking the best questions
Getting the best insights hinges upon asking the best questions Decooda accurately detects how customers…
September 29, 2020
What we Ask (and What it Means)
What we Ask (and What it Means) Simon Sinek taught us all the value of…
September 10, 2020
Cultivating a customer-centric culture with Decooda Impact Analysis
Cultivating a customer-centric culture with Decooda Impact Analysis One of the biggest challenges companies face…
August 25, 2020
NPS: A Ton of Simplicity and an Ounce of Usability
Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives…
August 18, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
August 12, 2020
New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ physical and mental health
New research reveals brands need to understand the emotional impact of the COVID 19 crisis…
August 12, 2020
New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers’ financial well-being
New research reveals brands need to understand the emotional impact of the COVID 19 crisis…
August 12, 2020
New research reveals brands need to understand the emotional impact of the COVID 19 crisis on their customers
New research reveals brands need to understand the emotional impact of the COVID 19 crisis…
March 18, 2020
A New Normal
A New Normal My inbox is filled with emails telling me what companies are doing…
March 11, 2020
Reducing Churn in the Commercial Payments Industry
Reducing Churn in the Commercial Payments Industry The Leaky Bucket Even companies with incredibly impressive…
