November 3, 2020
Why Traditional CX Programs Earn Low Scores from Their Clients
Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have…
June 4, 2019
Customer Experience Fuels Innovation
Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation?…
April 23, 2018
Is “Agile” the Key to Customer Experience Success?
Guest Post by Amanda Forshew, Customer Alignment In theory, an agile approach should be perfect…
January 31, 2018
2018: The Year of the Six E’s
Guest post by: Amanda Forshew, Managing Partner, Customer Alignment Will we see something new for…
January 11, 2018
Make 2018 the year that you simplify your CX strategy with Decooda
Is your CX survey diminishing the perception of your brand and still not giving you…
November 30, 2017
Customer Experience: Make it simple, make it better.
When you know exactly what motivates your customers' behavior - you know what to focus…
October 26, 2017
Complacency or Innovation: You Decide.
Complacency or Innovation: You Decide Guest Blog: Annette Franz, CCXP How can anyone become complacent…
September 27, 2017
Do You Employ Actionability Thinking in Survey Design?
Do You Employ Actionability Thinking in Survey Design? Guest Blog Post by Annette Franz, CCXP…