BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsImpact AnalysisNPSText AnalyticsVoice of Customer November 3, 2020 Why Traditional CX Programs Earn Low Scores from Their Clients Three Root Causes and Their Solutions. At Decooda, we believe that underperforming CX programs have… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsImpact AnalysisPartnershipVoice of Customer June 4, 2019 Customer Experience Fuels Innovation Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation?… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsMarketingText AnalyticsVoice of Customer April 23, 2018 Is “Agile” the Key to Customer Experience Success? Guest Post by Amanda Forshew, Customer Alignment In theory, an agile approach should be perfect… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsNPSText AnalyticsVoice of Customer January 31, 2018 2018: The Year of the Six E’s Guest post by: Amanda Forshew, Managing Partner, Customer Alignment Will we see something new for… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyEmotionsMarketingNPSSurvey DesignSurveysText AnalyticsVideoVoice of Customer January 11, 2018 Make 2018 the year that you simplify your CX strategy with Decooda Is your CX survey diminishing the perception of your brand and still not giving you… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyImpact AnalysisImpact ScoreText AnalyticsVideo November 30, 2017 Customer Experience: Make it simple, make it better. When you know exactly what motivates your customers' behavior - you know what to focus… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategyVoice of Customer October 26, 2017 Complacency or Innovation: You Decide. Complacency or Innovation: You Decide Guest Blog: Annette Franz, CCXP How can anyone become complacent… Julie Johnson Love0
BlogCustomer ExperienceCustomer Experience Improvement StrategySurvey DesignSurveysVoice of Customer September 27, 2017 Do You Employ Actionability Thinking in Survey Design? Do You Employ Actionability Thinking in Survey Design? Guest Blog Post by Annette Franz, CCXP… Julie Johnson Love0