Tag: NPS

10
Aug

Where should we begin our CX journey?

Where should we begin our CX journey? My favorite analogy with respect to the CX world is to compare it to a soccer game played by five-year-old children.  If you have ever watched one of these games, you will understand why – usually all the children are chasing the ball together, no spacing around the field, just a wild race

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14
Jul

Beat CX with a Simple Stick

Beat CX with a Simple Stick Author: Jon Windley, AltitudeCX – CEO My name is Jon Windley and I’m the founder of AltitudeCX, a consulting firm specializing in CX strategy.  Over the past decade working in this field, I have experienced both the challenges and frustrations of implementing CX strategy as well as the satisfaction of seeing a successful CX

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