Tag: Investment

1
Nov

Customer Experience Fuels Innovation

Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation? This is a hot topic. We want (need) to see companies innovate for the customer, but many companies still struggle with what that means, how to do it, and what it takes to truly be innovative; instead, they imitate. I think Kerry Bodine said it

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26
Oct

Complacency or Innovation: You Decide.

Complacency or Innovation: You Decide Guest Blog: Annette Franz, CCXP How can anyone become complacent about running a business? It’s a broad question, but if you think you’re going to become complacent about the customer experience – and think that’s OK – then you might as well be complacent about your business, in general. If you rest on your laurels,

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25
Aug

Best Practices to Prioritize & Manage CX Improvement Efforts

Best Practices to Prioritize & Manage Customer Experience Improvement Efforts By Jon Windley, Altitude CX CEO & Head Of CX Strategy Customer Experience initiatives can influence so many things – product roadmaps, customer-base tiering, Account Management models, financial analysis, geographic market selection, shoe size…ok, probably not shoe size – unless you’re in the shoe industry, then absolutely! Customer experience improvement

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19
Jul

DECOODA CLOSES ‘SERIES A’ INVESTMENT WITH TECHSOPHY

Decooda And TechSophy Form A Financial And Strategic Relationship Atlanta, GA (July 19, 2017) – Decooda International, Inc., an industry leader in turning an understanding of customer emotions and state-of-mind into real-time, actionable insights, today announced it has closed its Series A Round with TechSophy Inc.Decooda focuses on helping businesses analyze customer feedback to identify the exact “what & why” behind

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