Best Practices to Prioritize & Manage Customer Experience Improvement Efforts By Jon Windley, Altitude CX CEO & Head Of CX Strategy Customer Experience initiatives can influence so many things – product roadmaps, customer-base tiering, Account Management models, financial analysis, geographic market selection, shoe size…ok, probably not shoe size – unless you’re in the shoe industry, then absolutely! Customer experience improvement
Artificial Intelligence isn’t what it’s all cracked up to be In the world of analytics and predictive modeling, many executives and consultants get excited about artificial intelligence. They want to be first to the market, implement it to beat their competition and win the war for the consumer dollar with it. But, the reality of it is that humans do
Text Analytics Challenges David Johnson, CEO of Decooda, breaks down the challenges of some text analytics tools. Specifically, he reviews some of the limitations of Sentiment Analysis, Natural Language Processing (NLP) and Machine Learning in order to help senior executives understand why their insights are not actionable.