Tag: CX solution

11
Aug

Lessons Learned on My CX Program Journey

Lessons Learned on My CX Program Journey By: Jon Windley, CEO, AltitudeCX Over the course of my past dozen years involved in creating, leading, and advising on CX programs, I have made many, many mistakes.  From steering teams to nowhere, to 300-page reports measuring everything but shoe size, I have raised program errors to a fine art – no doubt

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