CX I.Q.™

Software that reveals the ‘why’ behind NPS and CSAT performance
How does Decooda generate more value and business impact faster?

Decooda makes customer experience scoring more personal and useful by complementing the Likert question with a carefully-crafted, unique Imaginative Question (I.Q.) that allows customers to communicate with the brand on their terms. This allows Decooda to go beyond the simple NPS and CSAT scores. By linking topics with emotions and cognitive states we can tell companies what specific aspects of the product or experience most significantly influences customer behavior.

Listen and Engage

We help companies connect with their customers. We can ingest data from all feedback channels, including social, online and mobile, and we help employees respond to that feedback in real-time.

Listen and Engage

We help companies connect with their customers. We can ingest data from all feedback channels, including social, online and mobile, and we help employees respond to that feedback in real-time.

Analyze and Interpret

Decooda’s real-time Cognitive Discovery and AI platform measures the company’s performance on every customer touch-point to reveal what is specifically driving your customer’s behavior and why.  Our Impact Analysis distinguishes between what customers talk about most and what truly impacts their behavior.  Now, you will finally see the empirical evidence that ensures you understand the things that matter most to your customers.

Chat Based Collaboration

Organize your team conversations the way you want – open or private. Dynamically open a communication Task Channel to discuss a topic or anything related to customer experience or operational performance — everyone has a transparent view of everything that’s going on.  Our auditing, compliance and governance engine automatically tracks and reports on all aspects of collaboration communications and discussions.

Chat Based Collaboration

Organize your team conversations the way you want – open or private. Dynamically open a communication Task Channel to discuss a topic or anything related to customer experience or operational performance — everyone has a transparent view of everything that’s going on.  Our auditing, compliance and governance engine automatically tracks and reports on all aspects of collaboration communications and discussions.

Chat Based Triage and Case Management

Our automated, rules-based case management solution makes managing and investigating customer feedback a breeze.  Task Channels are automatically opened for every customer case that warrants further investigation.  From that point forward, everyone has a transparent view of everything that’s going on.  Our auditing, compliance and governance engine automatically tracks and reports on all aspects of the triage and disposition process.

Chat Based Triage and Case Management

Our automated, rules-based case management solution makes managing and investigating customer feedback a breeze.  Task Channels are automatically opened for every customer case that warrants further investigation.  From that point forward, everyone has a transparent view of everything that’s going on.  Our auditing, compliance and governance engine automatically tracks and reports on all aspects of the triage and disposition process.

Act

Our dashboards and Impact Analysis ensure that all levels of the organization have a clear understanding of one version of the truth through both the eyes of the customer and the organization.  The revelations we produce ensure that every level of the organization understands the things that matter most to your customers and why.  Now, the best customer experience investment decisions can be made faster by understanding the things that matter most to your customers.

Act

Our dashboards and Impact Analysis ensure that all levels of the organization have a clear understanding of one version of the truth through both the eyes of the customer and the organization.  The revelations we produce ensure that every level of the organization understands the things that matter most to your customers and why.  Now, the best customer experience investment decisions can be made faster by understanding the things that matter most to your customers.

Shortest Implementation Times

Decooda accelerates time to value by eliminating the necessity to perfectly map all customer journeys and episodes prior to solution launch.

Shortest Implementation Times

Decooda accelerates time to value by eliminating the necessity to perfectly map all customer journeys and episodes prior to solution launch.

Ready to get started with Decooda?