Text Analytics

25
Aug

Best Practices to Prioritize & Manage CX Improvement Efforts

Best Practices to Prioritize & Manage Customer Experience Improvement Efforts By Jon Windley, Altitude CX CEO & Head Of CX Strategy Customer Experience initiatives can influence so many things – product roadmaps, customer-base tiering, Account Management models, financial analysis, geographic market selection, shoe size…ok, probably not shoe size – unless you’re in the shoe industry, then absolutely! Customer experience improvement

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14
Aug

Artificial Intelligence isn’t what it’s all cracked up to be

Artificial Intelligence isn’t what it’s all cracked up to be In the world of analytics and predictive modeling, many executives and consultants get excited about artificial intelligence. They want to be first to the market, implement it to beat their competition and win the war for the consumer dollar with it. But, the reality of it is that humans do

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11
Aug

Text Analytics Challenges

Text Analytics Challenges David Johnson, CEO of Decooda, breaks down the challenges of some text analytics tools. Specifically, he reviews some of the limitations of Sentiment Analysis, Natural Language Processing (NLP) and Machine Learning in order to help senior executives understand why their insights are not actionable.

14
Jul

Beat CX with a Simple Stick

Beat CX with a Simple Stick Author: Jon Windley, AltitudeCX – CEO My name is Jon Windley and I’m the founder of AltitudeCX, a consulting firm specializing in CX strategy.  Over the past decade working in this field, I have experienced both the challenges and frustrations of implementing CX strategy as well as the satisfaction of seeing a successful CX

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