Please join our community and engage with thought-leaders to collaborate on how best to optimize your customer experience.  We are always focused on helping you inspire all levels of your organization to lean-in and embrace a culture of customer advocacy.

Cultivating a customer-centric culture with Decooda Impact Analysis

Cultivating a customer-centric culture with Decooda Impact Analysis One of the biggest challenges companies face is getting their teams to embrace a ...

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What we Ask (and What it Means)

What we Ask (and What it Means) Simon Sinek taught us all the value of entering into a challenge by answering the “Why” question in his brilliant ...

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NPS: A Ton of Simplicity and an Ounce of Usability

Too Broad to be Actionable. We’ve seen this situation all too often: The C-Suite lives and dies by the NPS score.  That easy-to-understand, but ...

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A New Normal

A New Normal My inbox is filled with emails telling me what companies are doing about COVID-19. I suspect yours is too. All of the messages are the ...

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Reducing Churn in the Commercial Payments Industry

Reducing Churn in the Commercial Payments Industry The Leaky Bucket Even companies with incredibly impressive revenue growth have vulnerabilities. ...

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The OODA Loop: How to turn uncertainty into opportunity

The OODA Loop: How to turn uncertainty into opportunity As the world moves faster and faster, we need to improve our ability to change our minds ...

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