Please join our community and engage with thought-leaders to collaborate on how best to optimize your customer experience.  We are always focused on helping you inspire all levels of your organization to lean-in and embrace a culture of customer advocacy.

Future Proof Your Travel & Lodging Brand’s CX Strategy

This webinar replay offers insights into how the CX industry continually evolves the ability to measure customer experiences by providing actionable ...

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What is Your Organization’s Customer Cause?

What is Your Organization’s Customer Cause? Guest Post By: Amanda Forshew What’s a customer cause? And should organizations have a stated one for ...

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What we Ask (and What it Means)

What we Ask (and What it Means) Simon Sinek taught us all the value of entering into a challenge by answering the “Why” question in his brilliant ...

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Getting the best insights hinges upon asking the best questions

Getting the best insights hinges upon asking the best questions Decooda accurately detects how customers think, feel and act about a product, ...

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What HR could learn from Customer Experience: A people insight and analytics approach

What HR could learn from Customer Experience: A people insight and analytics approach Guest Post by: Amanda Forshew Employee engagement is cited by ...

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Is “Agile” the Key to Customer Experience Success?

Guest Post by Amanda Forshew, Customer Alignment In theory, an agile approach should be perfect for Customer Experience. However, taken literally, it ...

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