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Open-source in the world of data breaches

Open-source in the world of data breaches Charlie Wardell, Decooda CTO   There are a few things that you may want to take into consideration ...

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Customer Experience Fuels Innovation

Customer Experience Fuels Innovation Guest Blog: Annette Franz, CCXP How does customer experience fuel innovation? This is a hot topic. We want ...

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CX Complacency due to lack of major, visible crisis

CX Complacency due to lack of major, visible crisis Guest Blog: Annette Franz, CCXP When it comes to a customer experience transformation, is there a ...

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Customer Experience Collaboration and Case Management – Made Simple

Customer Experience Collaboration and Case Management – Made Simple Complex case management – handled simply. It’s usually the complex and ...

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Complacency or Innovation: You Decide.

Complacency or Innovation: You Decide Guest Blog: Annette Franz, CCXP How can anyone become complacent about running a business? It’s a broad ...

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Revealing the True Unfiltered Voice of the Customer with One Question

Revealing the True Unfiltered Voice of the Customer with One Question Why This Matters: Market research is a science. It is about collecting ...

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