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Artificial Intelligence isn’t what it’s all cracked up to be

Artificial Intelligence isn’t what it’s all cracked up to be In the world of analytics and predictive modeling, many executives and consultants ...

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Text Analytics Challenges

David Johnson, CEO of Decooda, breaks down the challenges of some text analytics tools. Specifically, he reviews some of the limitations of Sentiment ...

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Lessons Learned on My CX Program Journey

Lessons Learned on My CX Program Journey By: Jon Windley, CEO, AltitudeCX Over the course of my past dozen years involved in creating, leading, and ...

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Where should we begin our CX journey?

Where should we begin our CX journey? My favorite analogy with respect to the CX world is to compare it to a soccer game played by five-year-old ...

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Behaviors Matter and They’re Predicted by Emotions

Behaviors Matter and They’re Predicted by Emotions https://customerthink.com/more-evidence-that-customer-experience-is-about-emotions/ Thank you ...

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Decooda CX I.Q. – Creating a wave of disruption in a sea of sameness

Decooda CX I.Q. – Creating a wave of disruption in a sea of sameness. As the marketing lead for Decooda, I am responsible for outbound ...

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